Purchase support

Digital product refund policy

Effective and last updated: August 2, 2026

Summary

You may request a change-of-mind cancellation within 14 days if download or access has not begun. Once access or downloading begins, change-of-mind refunds may be limited, but we will still correct defective, unavailable, duplicate, unauthorized, or materially misdescribed orders and will always honour rights that cannot legally be waived.

Start with support

If a file is missing, corrupted, inaccessible, or materially different from its product description, contact hello@sufrastories.com with the purchase email and order reference. We will promptly try to replace the file, restore access, or correct the issue. If we cannot provide the product as described within a reasonable time, we will refund it.

Change-of-mind requests

Before download or access begins, you may cancel a digital product purchase by contacting us within 14 calendar days of the transaction. Digital files can be retained after access, so we may decline a purely change-of-mind request after downloading or access has begun, except where applicable law gives you a continuing right.

If the law where you live requires your prior express consent and acknowledgement before a withdrawal right can be lost for immediate digital delivery, you keep that right unless the checkout validly obtained both. This policy does not replace or reduce mandatory cooling-off rights.

When a refund may be appropriate

• You were charged more than once for the same product.
• The purchase was unauthorized and is confirmed through the payment process.
• Technical support cannot provide usable access to the purchased files.
• The delivered product is materially not as described and the issue cannot be corrected.
• A refund or cancellation is required by law in your location.

How to request help

Contact us within 14 days of the transaction for change-of-mind requests and as soon as reasonably possible for a fault or access problem. Include the order reference, purchase email, product name, and a short description of the request. Screenshots can help with technical issues, but do not send full payment credentials.

We normally acknowledge requests within three business days. Approved refunds are returned through the original payment method. We initiate them promptly, but the time for funds to appear depends on PayPal, your bank, and your payment method.

Your legal rights

This policy does not limit consumer guarantees, cancellation rights, chargeback protections, or other remedies that cannot legally be waived. If a mandatory local rule is more favourable to you, that rule applies.

Merchant contact

Sufra Stories is operated by Mubarak Mohamed Almahmeed, Bahrain Commercial Registration No. 870802569, at Building 2953, Road 3444, Block 934, Riffa, Northern Governorate, Postcode 934, Bahrain. Email: hello@sufrastories.com.